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Course ID: 191101
3.0 ACCENT credits /Not eligible for CME credit
Sunday, July 26, 2026
Morning course | 9 a.m. – 12 p.m. US Pacific Time
Anaheim Marriott (next to Anaheim Convention Center)
This three-hour course helps participants strengthen self-awareness and communication effectiveness – essential soft skills that are becoming increasingly critical as AI takes on more of the analytical and data-driven work in laboratory medicine. The first hour focuses on better understanding yourself by introducing the Enneagram framework to identify personal motivations, stress behaviors, and growth pathways. The second hour explores communication preferences using a DISC “bird type” model, helping participants recognize how their style shapes professional interactions. The final hour integrates both frameworks through guided practice, allowing participants to apply their insights in small-group, high-engagement exercises. Faculty will demonstrate practical identification techniques, followed by an interactive “speed assessment” exercise where participants evaluate peers’ Enneagram and communication styles. Each attendee will have the option to complete several freely available self-assessments and will leave with a personalized communication profile and strategies to adapt interactions for improved collaboration and leadership effectiveness.
Advanced practice professionals (NPs, PAs, RNs, etc.); Lab supervisors; Lab directors (and/or assistant directors); Lab managers (supervisory and/or non-supervisory); Medical technologists; Point-of-Care coordinators; Physicians; Pathologists; Toxicologists; In-training individuals
Basic
A laptop or personal device for notetaking and audience participation. This includes completing a brief online Enneagram and DISC self-assessments. Please note that charging stations are not available at audience tables, bring a fully charged device for this activity.
After participating in this course, participants will be able to:
The faculty presenters will start with an overview of course objectives, structure, and materials with emphasis on the interactive nature of the session. Participants will be oriented to self-assessments, group discussions, and applied exercises to support active engagement throughout.
Dr. Strathmann will provide an introduction to the Enneagram framework and its nine personality types, with a focus on workplace behaviors, motivation, and stress responses. Participants will complete a brief self-assessment, interpret their results, and reflect on strengths, blind spots, and triggers through guided exercises and small group discussions to compare insights and observations.
Dr. Wilson will provide an overview of the four DISC communication archetypes: Eagle (direct), Parrot (expressive), Dove (supportive), and Owl (analytical), and how these styles influence communication in professional settings. Participants will complete a short online DISC self-assessment and discuss how communication style affect decision-making, feedback, and teamwork. Participants will then engage in a partner activity to practice adapting tone and messaging to different communication styles using short workplace scenarios.
Drs. Strathmann and Wilson will integrate Enneagram and DISC insights to help participants identify effective interaction strategies across diverse personality and communication styles. Faculty will demonstrate verbal and nonverbal cues that reveal underlying personality and communication preferences. Participants will then engage in an interactive “speed assessment” activity, rotating in two-minute intervals to identify others’ Enneagram and DISC types using guided prompts and observation. Individual scoring sheets will be completed to assess accuracy and reflect on observation skills. The section will conclude with a group debrief to discuss lessons learned, recurring patterns, and strategies for improving interpersonal communication.
Faculty will summarize take home messages, emphasize practical applications, and encourage continued self-development using provided resources.